No-shows without warning
The customer forgets or changes their mind, and the slot stays empty.
- Home
- Booking software
- Deposits and payments
Deposits and payments · Included with Solo
Online deposits, paid into your own Stripe account.
Request full payment or a deposit when booking. The customer pays by card, the money reaches your Stripe account, and sutempo takes nothing along the way.
sutempo commission: 0%Stripe fees at Stripe’s rates
StripePaid into your account: €40.50sutempo commission: €0.00
sutempoAppointment confirmedCamille · Tuesday 14:30, email sent
The problem
A missed appointment is an hour lost.
And when money passes through an intermediary, it costs a little more.
Commission on payments received
Some platforms take a share of every payment passing through them.
Money passing through someone else
When payment goes through an intermediary’s account, you wait for its payout.
How it works
The money’s journey, in three steps.
The payment page is created directly on your Stripe account. sutempo never holds the funds.
1
The customer books
The slot is held during payment so no other customer can take it.
2
They pay online
By card and, depending on the methods enabled on your account, Apple Pay or Google Pay.
3
The money is yours
Paid into your Stripe account, which transfers it to you on its own schedule.
Setup
Three settings, in your payments.
Connect your Stripe account
Your own, existing or newly created account. sutempo accesses it only to create payments and refunds for your bookings.
Choose what the customer pays
The full price, a percentage deposit (1 to 100%) or a fixed amount, never more than the price.
Set your refund rule
Always, only if the customer cancels within your deadline, or never. The refund is then sent automatically.
What the customer sees
Clear before paying, clear afterwards.
Before
The exact amount
The deposit and balance payable on site are shown before confirmation.
During
The Stripe payment page
A payment secured by Stripe, under your business name.
After
Email confirmation
With the amount paid and a link to reschedule or cancel under your rules.
After payment
The paid deposit, in black and white.
Your customer immediately sees the amount paid, date and time. You see the same confirmed appointment in your calendar, with its cancellation rule.
- “Deposit paid” on the confirmation screen and in the email.
- The appointment becomes “Confirmed” in your calendar.
- The cancellation rule, such as “up to 24 hours before”, remains visible to both sides.
StripePaid into your account: €15.60sutempo commission: €0.00
Limits, honestly
What you need to know.
A Stripe account is required
Without one, customers book and pay on site.
Stripe fees apply
Stripe deducts them from your account at its own rates. sutempo adds nothing.
Stripe account disconnected
Bookings continue without deposits, payable on site, and you are notified. Online payments resume when you reconnect.
No till
sutempo takes online payment when booking; payments at the counter happen outside sutempo.
Questions
Deposits and payments: your questions.
Does sutempo charge commission on payments?+
No. The payment is created on your Stripe account without a platform fee. Only Stripe’s fees apply, at its rates.
Does online payment cost extra on Solo?+
No, it is included in the free Solo plan. See pricing.
What happens if the customer does not complete payment?+
The slot is held for a limited time that you choose, then automatically becomes available if payment does not arrive.
How do I refund a cancellation?+
Depending on your chosen rule, the refund is automatically returned to the customer’s card. A request you decline is always refunded in full.
What if I prefer customers to pay on site?+
Leave online payment disabled: customers book and pay at their appointment.
Can I sell prepaid session packs?+
Yes, with Pro: sold online or at the counter, then deducted at each booking.
Read next
More about payments.
Your customers pay. You keep it all.
Connect your Stripe account and request your first deposit today.
No minimum commitmentNo payment card required0% commission