The forgotten appointment
Booked three weeks ago, forgotten by the customer the day before. The slot can no longer be filled.
- Home
- Booking software
- Appointment reminders
Reminders and confirmations · Included with Solo
Appointment reminders under your name.
Confirmation as soon as a booking is made, a reminder before the appointment, and a link to reschedule or cancel under your rules. No more writing messages yourself.
By email, under your business nameEach message can be disabled
sutempoConfirmation sentCamille · as soon as she booked
sutempoReminder sent to CamilleAppointment tomorrow, 12:15
The problem
Forgotten appointments mean empty time slots.
And every message written by hand costs minutes.
Confirmations typed again
The time, address, instructions: the same message retyped for every customer, often in the evening.
Rescheduling goes through you
Without a rescheduling link, every change becomes a message exchange.
How it works
Four emails, at the right time.
They are sent automatically, under your business name, with your address and instructions.
- ImmediatelyConfirmation as soon as the booking is made, with a link to reschedule or cancel.
- The day beforeThe reminder, sent as far in advance as you choose, with the service instructions.
- When something changesAn email whenever an appointment is rescheduled or cancelled, by the customer or you.
- AfterwardsA thank-you after the visit, if you enable it.
What the customer receives
Everything they need, nothing more.
A short email that answers questions before they are asked.
- Your name, date, time, duration and the person welcoming them.
- Your address and cancellation policy in the “Good to know” section.
- Service instructions: arrive without make-up, a video call link, a changing room.
- Add to calendar, reschedule or cancel in one click.
Setup
Set once, sent every time.
Emails are ready when you sign up. Adjust the reminder timing and your instructions.
Check your name and address
They appear at the top and bottom of every email.
Set reminder timing
How long before the appointment the reminder should be sent.
Write your instructions
One note per service, sent with the confirmation and reminder.
Choose what is sent
Each message can be enabled or disabled separately, including the thank-you.
Limits, honestly
What reminders do not do.
No SMS or WhatsApp
Confirmations and reminders are sent by email only.
An email address is required
A customer entered without an email address receives neither confirmation nor reminder.
One language with Solo
Emails in the customer’s language are part of Pro.
Service emails cannot be unsubscribed from
Customers can opt out of your offers; confirmations and reminders for their appointments continue.
Questions
Appointment reminders: your questions.
When is the reminder sent?+
Before the appointment, with the advance notice you choose in your settings. It includes the date, time, address and service instructions.
Can I disable some emails?+
Yes. Each message can be disabled separately: reminder, thank-you and others.
Whose name appears on the emails?+
Your business name, with your address and instructions. Customers recognise your business, not sutempo.
Can a customer reschedule from the email?+
Yes, via the email link or customer portal, within your cancellation rules. The freed slot becomes bookable again.
Do reminders cost extra?+
No. Email confirmations and reminders are included with free Solo. See pricing.
Read next
Even fewer no-shows.
Your customers won’t forget.
Emails are ready as soon as you sign up. All you need to do is share your page.
No minimum commitmentNo payment card required0% commission